Customer Service

  1. Detailed Water Use at Your Fingertips

    Detailed Water Use at your Fingertips. View your water use history and receive tips to become more efficient. The Contra Costa Water District is excited to offer a new online portal called My Water Report where you can view detailed information about your water use.

  2. Contact the CCWD Customer Service Department

    Let us know if you have a compliment, complaint or comment about

  3. Update Your Contact Information

    Please help us keep our records as accurate as possible.

  4. Protect Your Water Pipes When it Gets Cold

    Many customers have asked the Contra Costa Water District for information about how to prevent water pipes in the home from freezing, and how to thaw them if they do freeze.

  5. Report Water Waste

    Fill out this form when you see water waste. We'll look into it, and work to fix the problem. Thank you!

  6. Payment Information

    View billing procedures, paperless billing and payment option information.

  7. Take A Tour of CCWD

    The Water District offers tours of its facilities for adults four times a year. These free all-day tours include a visit to water treatment and water pumping plants, and Los Vaqueros Reservoir.

  8. Backflow Prevention

    To safeguard public health by protecting your water supply from possible contamination, the District requires installation of backflow prevention devices where plumbing systems are exposed to potential contamination or poorer quality water.

  9. CCWD Lifeline Rate Information

    The CCWD offers a lifeline rate program for low-income customers who are over the age of 62 or receiving disability insurance benefits from the Social Security Administration.

  10. Encroachment & Special Use Permits

    Take a look at encroachment and special use permits from the Contra Costa Water District.

  11. For Your Protection

    Follow these water tips which are for your protection.

  12. Know What's Below -Call 811 Before You Dig

  13. Home Emergency Insurance Solutions

    The District works with Home Emergency Insurance Solutions to limit program exclusions.

  14. Opening / Closing Account

    Find out how to open, close, or reestablish an account with the Contra Costa Water District.

  15. Optional Insurance For Residential Water Service

    Contra Costa Water District has selected Home Emergency Insurance Solutions to provide you with an optional repair plan that can protect you from the expense and inconvenience of exterior water service line emergencies.

  16. Project Updates

    The Contra Costa Water District regularly maintains and improves its water system to provide excellent service to its customers.

  17. Temporary Hydrant Water Costs

    The temporary hydrant water costs are effective as of April 1, 2015.

  18. Watch for Imposters

    The Contra Costa Water District reminds customers to watch out for imposters representing themselves as water district employees (or another utility representative) to scam area residents.

  19. Water Meters

    Learn about water meters and how to read them.

  20. Water Supply & Rates

    State law requires a public agency such as CCWD to set rates and levy charges sufficient to cover operating expenses, including interest on debts, and to provide funds for replacement or construction of facilities.

  21. CCWD Initiates Water Rate Structure Study

    The Contra Costa Water District is currently evaluating its rate structure. This Water Rate Structure Study is a technical analysis, conducted by an outside contractor, to recommend changes to the existing rate structure as appropriate.

  22. Water Wasting

    Report water waste and learn how to avoid wasteful watering practices.

Contact Us

  1. Contra Costa Water District Center
    1331 Concord Avenue
    Concord, CA 94520

    Phone: 925-688-8000
    Phone: 925-688-8044 (Customer Service 7:30 a.m. to 5 p.m.)
    Send us an e-mail 

    Monday - Friday
    8 a.m. - 5 p.m.