There Are Many Ways To Pay & View Your CCWD BIll

Payment Options

By Mail

You always have the option of mailing in a check with your payment coupon using the blue return envelope that comes in the mail with your bimonthly bill. If you use paperless billing and wish to pay by mail, include a copy of your payment coupon and send your payment to:
Contra Costa Water District
P.O. Box 1430
Suisun City, CA 94585-4430

EasyPay Direct Debit

Sign up for this free and convenient service and your bill amount will automatically be debited from your checking account each billing cycle.

Banking Online Bill Pay Services

Most banks offer electronic online bill pay services free of charge. Contact your bank directly for instructions, and remember to select CCWD or Contra Costa Water District from the vendor selection menu. Please make sure that the address used for payment via your bank’s online bill pay program, or when mailing payments, is:
Contra Costa Water District
P.O. Box 1430
Suisun City, CA 94585-4430 

 Using an incorrect address will delay your payment.

Drop Box

A drop box with payment envelopes is available for your convenience at the drive through circle in front of CCWD Center, 1331 Concord Avenue in Concord. For security reasons, do not deposit cash in the drop box. 

In Person at the CCWD Center

You may pay by cash, check, or credit card in person. The center is open weekdays from 8 a.m. to 5 p.m., but is closed on holidays. The address is 1331 Concord Avenue in Concord.

Review CCWD Bills

Sign-up HERE - you will need your current bill's account number (omit the dashes when you enter), billing zip code and customer ID code to register. 

To view bills issued prior to April 2012, please call Customer Service at 925-688-8044.

Mobile App

Download a free
app to your iPhone or Android smart phone that will allow you to make payments, view the CCWD newsletter, reviews your current bill and sign up for paperless billing. Please note that if you make credit card payments through the mobile app, you will be charged a $3.95 transaction fee. There is a limit of $450 for each transaction.

Enhanced Payment Options – $3.95 Service Fee Charged Per Transaction for Credit Card, Debit Card or Electronic Check:

The District has partnered with a third-party vendor (Paymentus) to offer two new voluntary payment options.  Both options provide added convenience and increased security. 

 You can choose to make one-time payments or sign in to the enhanced Customer Portal to:  set-up paperless billing, manage your eBill notifications, view past bills, set-up and manage monthly AutoPay, or manage and pay multiple accounts.

  • Via Telephone. Payment by phone is now done via a dedicated telephone line to an Interactive Voice Recognition (IVR) system. The phone number is (877) 506-3121. This will allow payment by credit card, debit card or electronic check 24 hours per day, seven days per week. This service is available in English and Spanish.  Paymentus limits each transaction to a maximum of $450. A $3.95 transaction fee will be charged by Paymentus for payment via these options.

Delinquent Accounts

An unpaid bill becomes delinquent if payment is not received within 60 days from the statement date and will incur late fees. The customer is then sent a written notice of intent to disconnect service for failure to pay the bill. If the bill has not been paid after the final warning, service will be discontinued. If the District is unsuccessful in collecting on the account, the bill will be turned over to a collection agency. There is a charge for checks returned due to insufficient funds.

Questions About Billing

General questions should be referred to Customer Service at (925) 688-8044. In case of a question or complaint involving excessive consumption, a District employee will be sent out to check your meter and make sure it is operating correctly.