Mission Statement

Mission


The mission of the Contra Costa Water District is to strategically provide a reliable supply of high quality water at the lowest cost possible, in an environmentally responsible manner.

In fulfilling our mission, we will:
  • Ensure an open process
  • Ensure equal opportunity and diversity in personnel matters and contracting
  • Ensure fair and equitable rates and charges
  • Practice ethical behavior
  • Provide District employees a safe and healthy work environment
  • Serve the public responsibly
  • Work cooperatively with local, regional, state and federal agencies

Contra Costa Water District Goals


  • Actively enhance effective community relations and public information
  • Create and maintain a work environment that fosters teamwork and individual excellence
  • Effectively manage the District's financial resources in conformance with Board policies
  • Ensure that all District activities surpass all applicable laws and regulations
  • Ensure that the District delivers high quality and reliable water supplies for current and future needs
  • Manage and maintain the USBR and District's natural and recreation resources, and protect public safety and water quality
  • Operate, maintain and protect District facilities in a safe and cost-effective manner
  • Plan, design and construct high quality facilities consistent with District needs and industry standards
  • Provide excellent customer service and high levels of customer satisfaction
  • Provide leadership in water affairs

Key Performance Measures


Key Performance Measures provide the Board of Directors with a summary tool for assessing the District's progress with its milestones in improving service in a cost-effective way.

The six measures are:
  • Employee Safety:  Achieve a continued downward trend in the number of calendar year recordable accidents and lost work days by reducing frequency rates for occupational injuries each year to be 10 percent less than the District’s three-year rolling average, and not to exceed the previous calendar year’s goal.
  • Customer Service:  Maintain customer satisfaction ratings of “good” or “excellent” 90 percent of the time, on a satisfaction scale from poor to excellent.
  •  Water Production:  Manage water production cost increases at less than the rate of inflation.
  • Water Quality/Reliability:   Ensure water system operations are conducted in a manner that does not result in reportable California Department of Public Health or environmental citations or violations.  Manage system operations to reduce service interruptions.
  • Capital Projects: Ensure all District costs for administration, planning, design and construction management on completed projects be less than the District’s five-year rolling average without reducing quality or performance.
  • Productivity:  Maintain or reduce ratio of labor cost to revenue.  Maintain or increase ratio of capital assets to staff.