Morgan Territory Water & Slide Issues
What to do when you lose water service
Remember, you will only have one flush from each toilet while you are out of water service, so flush wisely.
If you have time before you lose water service, fill a bathtub or wash tub with water. Use a bucket to fill the tank of your toilet and then flush.
While CCWD will make every effort to provide bottled water, you do have other sources of water in your home.
- ice in your freezer
- your conventional water heater
- pipes in your home
To use the water in your hot-water tank, be sure the electricity or gas is off, and open the drain at the bottom of the tank. Start the water flowing by turning off the water intake valve and turning on a hot-water faucet. Do not turn on the gas water heater or electricity when the tank is empty. Have a professional relight your gas water heater once service is restored.
Don't leave a faucet open, so you'll know when water service is restored. If you are out of the home, or are asleep, you may not hear the water running. If there is some kind of blockage in your drains, you could cause a lot of water damage to your home.
Should you need to drink water that is not treated, FEMA has some tips on how to treat water.
Updates on Morgan Territory Road:
CCWD Crews Are Working On Site Today/Sunday
3/17 Contra Costa Water District crews have been on site today (March 17) working with Contra Costa County to prepare for road access on Sunday – this included moving the temporary service line in some locations and other preparations.District crews will also be on site Sunday to monitor the temporary service line while vehicles are allowed access through the slide area.
Contra Costa County Updates on Morgan Territory Road
Contra Costa County is regularly updating its website with the latest information on Morgan Territory Road issues.
Keep an Emergency Supply of Water On Hand
Morgan Territory water customers will continue to be serviced by a temporary line for several months as Contra Costa County works to stabilize the landslide area. Because this water line is temporary, there could be further interruptions to your service should more damage occur within the landslide area. We advise you to continue to keep a supply of water on hand in your home. Also, take extra steps to ensure you have an extra water supply for any livestock on your property as any bottled water or emergency supply CCWD deploys to the area is primarily for human consumption and sanitation. Please help CCWD protect the temporary water line by keeping hands, feet, wheels or anything from coming into contact with the large hose. Damage could impact service to the entire neighborhood!
3/4 Update: ALL CLEAR ISSUED
Contra Costa Water District has determined that, through normal water quality testing, water from the temporary service line is safe to directly use for all purposes effective immediately – this means you are all clear to use your tap for your drinking water. Though the water delivered to your home meets safe drinking water standards, please follow all steps in the Return to Service notice if you have not already done so. ALL CLEAR NOTICE
When water service returns, and you see the notice from the District, this is what you need to do.
- Once cleared, run all of your water faucets for 3-5 minutes to flush your service connection and interior plumbing with water from the service main.
- Empty and clean your automatic ice makers and water chillers.
- Drain and refill your hot water heater.
- You may notice higher than normal chlorine concentrations in the water. This is normal following a repair such as this as we take steps to ensure the water is safe.
- If you have a booster pump, you should leave it off until 24 hours after water service is restored to prevent air entrainment within your water system as our crews perform water quality flushing.
- When you turn on your water faucet, there may be air in the pipes, causing the water to "hiccup." Let the water run, until the water flows as normal. You may notice the "hiccup" in all of your faucets, so check them all.
- It's possible the water will be muddy in color. This is caused by the water pipes being disturbed by losing pressure or construction. Again, just let the water run until the water flows again. Once the water is clear, it is safe to drink. Check all your faucets.