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1. Will The CCWD Drought Program Continue in 2016?
2. Is the State of California still in a drought?
3. How much do customers need to conserve?
4. Why is 2013 used as a baseline?
5. How can I find my 2013 water use?
6. Even if I save 25 percent, will my water bill go up?
7. How do I save water in the winter?
8. What is the Temporary Drought Charge?
9. My household uses under 200 gallons per day, do we have to save another 25% and will we be subject to the pricing adjustment?
10. What are the water use prohibitions?
11. Will CCWD impose fines for not complying with the water use prohibitions?
12. What about Excess Use Charges?
13. Will we have enough water?
14. Where can I get recycled water?

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1. Why is Contra Costa Water District (CCWD) raising its rates and charges?
2. How will this revenue be used?
3. When will the water rates and charges go up?
4. Is this a response to the drought and conservation by customers?
5. What happens to the Drought Charge when the drought ends?
6. What happens if the rates and charges are not approved?

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1. Why do I suddenly need a backflow preventer after years of not having one?
2. I just leased this building, I am now required to install backflow prevention, why wasn't this required by the previous tenant and who should pay for this?
3. Will the installation of the backflow preventer affect the pressure and or flow of my water service?
4. Why is one backflow preventer above grade, and the other is below grade in a box?

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1. Who is eligible for Contra Costa Water District Water Education classroom programs?
2. Should the teachers at my school designate a contact person for each grade level?
3. How do I book a Classroom Presentation?
4. When can I book a program?
5. Can I register by phone?
6. How do I know what dates are available?
7. Can you hold a date for me until I send in my registration form?
8. How will I know that my date is confirmed?
9. What classroom programs do you offer?
10. When are your programs scheduled?
11. How long are your programs?
12. How many presentations can I schedule in a single day?
13. Who teaches your programs?
14. Can I combine classes?
15. Is there a cost for this program?

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1. When do I pay the District to design my new water service?
2. What are FRCs, and why do I need to pay them?
3. Do I receive a credit for an existing meter if I replace it with a larger meter?
4. Are there any other credits available?

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1. I'm not sure what I really need for my project; can I call the District and set up a meeting to discuss?
2. What do I need to provide the District to get water service?
3. What is the difference between a walk-in service, a service agreement, and a water main extension agreement?
4. Can the District suggest a meter size or fire service size?
5. Do I need a meter for each building?
6. How long will it take for the design and installation of my new WI, SA, or WME?
7. Can I change the location of my new service, and whom should I call?
8. Will the District contact me during the design of my SA of WME?
9. Who should I call to find out the status of my water service project (WI, SA or WHE)?
10. Once the design of my project is complete, whom should I contact for installation?
11. What do I need to do to get the water turned on once the facilities are installed?

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1. Why do I need a separate meter for my detached secondary living unit?
2. I'm not sure that I really need a water service for my detached secondary living unit; how can I find out?
3. What do I need to provide the District to get water service for my detached secondary living unit?
4. What is a walk-in service?
5. Can the District size a meter?
6. How long will it take for the design and installation of my walk-in service?
7. Can I change the location of my new service, and whom should I call?
8. Who should I call to find out the status of my project?
9. Once the design of my project is complete, whom should I contact for installation?
10. What do I need to do to get the water turned on once the facilities are installed?
11. When do I pay the District to design my new water service?
12. What are FRCs, and why do I need to pay them?
13. Do I receive a credit for an existing meter if I replace it with a larger meter?
14. What is a PRV and when does the District recommend their installation?
15. What is a RPBPD and when are they required?
16. Can I upgrade or downgrade my existing meter, and whom should I call?

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1. How does EasyPay work?
2. What are the benefits of EasyPay?
3. How is EasyPay beneficial to the Contra Costa Water District?

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1. How much water should I store?
2. How should I store water?
3. Where should I store water?
4. How long should I store water?
5. What about using bleach to purify my water?

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1. Does the Contra Costa Water District fluoridate its drinking water?
2. Do the cities and agencies that purchase untreated water from CCWD also fluoridate the water when they treat it?
3. What is water fluoridation? How does it prevent tooth decay?
4. Is fluoridation safe?
5. What about recent reports linking fluoridation to bone cancer?
6. How popular is fluoridated water?
7. Is water fluoridation the best and most cost-effective method for disease prevention?

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1. How much is the rebate?
2. Am I required to pay a tax on my rebate?
3. Who is eligible to participate?
4. What lawn areas are eligible for the program?
5. Why are only front yards eligible?
6. What plants can I use in my water-efficient landscape?
7. I already replaced my lawn with water-efficient plants. Can I get a rebate?
8. I have already started my project. Can I get a rebate?
9. Can I receive a rebate for replacing my lawn completely with artificial turf?
10. Can I receive a rebate for installing a concrete patio, a walkway or an extension to my driveway?
11. Can I have a flagstone pathway as part of my project?
12. Can I receive a rebate if I already let my lawn die due to drought?
13. Can I receive a rebate for replacing my high water use lawn with low water use lawn?
14. Can I receive a rebate for replacing high water use plants other than lawn?
15. What is mulch and why is it required?
16. What is the 50% plant cover requirement?
17. Why is there a 50% plant cover requirement?
18. Can I keep my existing lawn sprinklers to water my new garden?
19. What type of irrigation system do I need to use?
20. What if I only convert part of my lawn?
21. How many times can I apply for the rebate?
22. Do I need to change my irrigation controller to be eligible?

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1. What is the general layout of the watershed?
2. When is Los Vaqueros open?
3. What are the hours for the John Muir Interpretive Center at Los Vaqueros?
4. Are there any parking fees?
5. How much does it cost to fish?
6. Can I bring my dog?
7. What is the weather like?
8. Can I get hot food and snacks at Los Vaqueros?
9. What can I do in the watershed?
10. Is swimming allowed in the reservoir?
11. Can I barbeque in the watershed?
12. Will I be able to launch my boat in the reservoir?
13. How can I get more information?

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1. Who is eligible for the Los Vaqueros Watershed Field Trips?
2. How do I book a Watershed Field Trip?
3. When can I book a program?
4. Can I register by phone?
5. How do I know what dates are available?
6. How can I book a bus if I don’t know what date I will get?
7. Can you hold a date for me until I send in my registration form?
8. How can I register more than 1 class for a Los Vaqueros program?
9. How will I know that my date is confirmed?
10. When are your programs scheduled?
11. What grades can use the Los Vaqueros Watershed program?
12. How many students can participate?
13. How many adults can/should accompany the tour?
14. Where is the Los Vaqueros Watershed Field Trip conducted?
15. What support materials are provided for participating classes?
16. What if it is raining the day of our scheduled visit?
17. Is there a cost for this program?
18. Do you provide transportation?

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1. Why is CCWD opening the valves?
2. Will my water service be affected?
3. How long does CCWD keep the valves open?

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1. Is Microcystis toxic?
2. Has Microcystis been found in the Sacramento/San Joaquin Delta?
3. Is it dangerous to drink treated Delta water?
4. Has CCWD found Microcystin in any of its reservoirs?
5. Are there government regulations on Microcystis or Microcystin levels in the United States?
6. Should we be concerned about Microcystis in the future?

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1. Have you tested to see whether your source water contains trace levels of pharmaceuticals?
2. What have the tests shown?
3. Are any of your drinking water intake sites downstream from a wastewater treatment plant?
4. How long have pharmaceuticals been in water?
5. Do pharmaceuticals pose a threat?

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1. What is a PRV and when does the District recommend their installation?
2. What is a RPBPD and when are they required?
3. Can I upgrade or downgrade my existing meter, and whom should I call?
4. How do raw water customers obtain treated water service?

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1. Where does my tap water come from?
2. Is CCWD tap water safe to drink?
3. Should I buy bottled water or water at vending machines or water stores?
4. Can pregnant women drink tap water?
5. Can people with HIV/AIDS or weakened immune systems drink tap water?
6. Why does my water sometimes taste or smell funny?
7. Why does my water sometimes look dirty, cloudy or have a funny color?
8. How can I find out more about what's in my water?

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1. Who is eligible to tour the Contra Costa Water District Water Treatment Plant?
2. How do I book a date?
3. When can I book a program?
4. Can I register by phone?
5. How do I know what dates are available?
6. How can I book a bus if I don’t know what date I will get?
7. Can you hold a date for me until I send in my registration form?
8. How can I register more than 1 class for a Treatment Plant program?
9. How will I know that my date is confirmed?
10. When are your programs scheduled?
11. What grades can use the Contra Costa Water District Water Treatment Plant tour?
12. How many students can participate?
13. How many adults can/should accompany the tour?
14. Where are the Contra Costa Water District Water Treatment Plants?