Opening / Closing Account

Find out how to open, close, or reestablish an account with the Contra Costa Water District.

Establishing New Water Service

All the information you need to know about establishing new water service with the District.

Update Your Contact Information

Please help us keep our records as accurate as possible.

Payment Information

View billing procedures, paperless billing and payment option information.

My Water Report

Detailed Water Use at your Fingertips. View your water use history and receive tips to become more efficient. The Contra Costa Water District is excited to offer a new online portal called My Water Report where you can view detailed information about your water use.

Lifeline Rate Information

We offer a lifeline rate program for low-income customers who are over the age of 62 or receiving disability insurance benefits from the Social Security Administration.

Contact Customer Service

Let us know if you have a compliment, complaint or comment about

Backflow Prevention

To safeguard public health by protecting your water supply from possible contamination, the District requires installation of backflow prevention devices where plumbing systems are exposed to potential contamination or poorer quality water.

Encroachment & Special Use Permits

Take a look at encroachment and special use permits from the Contra Costa Water District.

For Your Protection

Follow these water tips which are for your protection.

Emergency Preparedness

Most households keep emergency kits of supplies they can quickly turn to when there is a major earthquake or another type of disaster.

Know What's Below -Call 811 Before You Dig

Home Emergency Insurance Solutions

The District works with Home Emergency Insurance Solutions to limit program exclusions.

Project Updates

The Contra Costa Water District regularly maintains and improves its water system to provide excellent service to its customers.

Temporary Hydrant Water Costs

The temporary hydrant water costs are effective as of April 1, 2015.

Reporting Suspicious Activity at a CCWD Facility

The Contra Costa Water District is working to guard against theft at its facilities and is asking the public for help.

Watch for CCWD Impostors

The Contra Costa Water District reminds customers to watch out for imposters representing themselves as water district employees (or another utility representative) to scam area residents.

Water Meters

Learn about water meters and how to read them.

Water Rates

State law requires a public agency such as CCWD to set rates and levy charges sufficient to cover operating expenses, including interest on debts, and to provide funds for replacement or construction of facilities.

Rate Structure Study

The Contra Costa Water District is currently evaluating its rate structure. This Water Rate Structure Study is a technical analysis, conducted by an outside contractor, to recommend changes to the existing rate structure as appropriate.

Water Wasting

Report water waste and learn how to avoid wasteful watering practices.