Understanding Your Bill

A Customer-Focused Bill Format

We’re all about providing superior customer service. You told us our bills look antiquated and are hard to read. To better serve you, we launched a new, redesigned bill statement in 2019. The new design is more user-friendly and informative. Watch the video below for an overview of the new bill statement. We’re here to listen and to help, so contact us with any questions.

Simplified Design: The goal of the new design is to better organize the data to make reading your bill simple, while still providing the information you need to understand the rates and charges. 

Detailed Water Use Breakdown: Compare your water use to last cycle or last year with the water use at a glance table. This new feature makes it easier for you to manage your water use.

See Welcome to Your New Water Statement (PDF) for a printable guide on how to read your water bill.

A detailed look at the features of the new bill:

Front Page

Bill Redesign Breakdown - Front Page

Back Page

Bill Redesign Breakdown - Back Page