Bill Payment Options

There are many ways to view and pay your bill – see below for options.

In Person (Link to Google Map)

Drop Box

A drop box is available for your convenience at the drive through circle in front of the District Office. For security reasons, do not deposit cash in the drop box.

Cashier Window

You may pay by cash, check, or credit card in person at the cashier window inside our District Office. The center is open weekdays from 8 a.m. to 5 p.m., but is closed on holidays.

By Mail

You always have the option of mailing in a check with your payment coupon using the blue return envelope that comes in the mail with your bimonthly bill. If you use paperless billing and wish to pay by mail, include a copy of your payment coupon and send your payment to:

Contra Costa Water District
P.O. Box 1430
Suisun City, CA 94585-4430


EasyPay Direct Debit

Sign up for this free and convenient service and your bill amount will automatically be debited from your checking account each billing cycle. This option is currently available for treated water customers.

Banking Online Bill Pay Services 

Most banks offer electronic online bill pay services free of charge. Contact your bank directly for instructions, and remember to select CCWD or Contra Costa Water District from the vendor selection menu. Please make sure that the address used for payment via your bank’s online bill pay program, or when mailing payments, is:

Contra Costa Water District
P.O. Box 1430
Suisun City, CA 94585-4430

Using an incorrect address will delay your payment.

Paymentus

The District has partnered with a third-party vendor (Paymentus) to offer convenient and secure payment options.

Please note that for all Paymentus payment methods there is a $3.95 Service Fee charged per transaction for Credit Card, Debit Card or Electronic Check. (Paymentus limits each transaction to a maximum of $450).

Online Portal - Login/Sign up for Paymentus HERE

You can make one-time payments or sign up and benefit from the enhanced Customer Portal. Features include setting up paperless billing, managing eBill notifications, viewing past bills, setting up and managing monthly AutoPay. You also have the option through Paymentus to manage and pay for multiple accounts. To view bills issued prior to April 2012, please call Customer Service at 925-688-8044.

Sign up to review and pay your bills online. You will need your current bill's account number (omit the dashes when you enter), billing zip code and customer ID code to register.

Mobile App

Download a free app to your iPhone or Android smart phone that will allow you to make payments, view the CCWD newsletter, review your current bill and sign up for paperless billing.


Telephone

Payment by phone is now done via a dedicated telephone line to an Interactive Voice Recognition (IVR) system. Call (877) 506-3121 to pay by credit card, debit card or electronic check 24 hours a day, seven days a week. This service is available in English and Spanish.

Delinquent Accounts

An unpaid bill becomes delinquent if payment is not received within 60 days from the statement date and will incur late fees. The customer is then sent a written notice of intent to disconnect service for failure to pay the bill. If the bill has not been paid after the final warning, service will be discontinued. If the District is unsuccessful in collecting on the account, the bill will be turned over to a collection agency. There is a charge for checks returned due to insufficient funds.

Questions About Billing

General questions should be referred to Customer Service at (925) 688-8044. In case of a question or complaint involving excessive consumption, a District employee will be sent out to check your meter and make sure it is operating correctly.