Leak Adjustment

  1. How to Request a Leak Adjustment
  2. Leak Adjustment Requirements

How to Request an Adjustment to Your Water Bill

If you have a leak, you may qualify for an adjustment to your water bill. Submit an online form (below) or mail a letter to us with the following information:

  • How and when the leak occurred
  • When the leak was repaired
    • Enclose or attach copies of proof of repair (such as plumber’s bill, parts receipt, etc.)
    • OR if you, or others made the repair with parts on hand and have no receipts, please state that in the form or letter
  • Include your account number and a daytime phone number so we can contact you if we have any questions

You can expect a written response from the District within 15 business days from the date of your next bill, so that the adjustment can cover all possible water loss. In most cases, the credit will be applied after your next bill. Please pay your current bill in full to avoid any late penalties. For customer payment assistance, call (925) 688-8040. Please Note: No more than one adjustment shall be made to bills for water delivered in any 24-month period beginning on the first day of the billing period for which an adjustment is made. 

If you are sending a letter by mail, address it to:

CCWD
Attn. Leak Adjustment
1331 Concord Avenue
Concord, CA 94520

Fill out my online form.