FAQs • Contra Costa Water District, CA • CivicEngage

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How do I cancel EasyPay or hold a payment?: Email EasyPay@ccwater.com with your account number and request to cancel or hold payment within 10 days of your statement date.

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EasyPay

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1. How does EasyPay work?: With signed authorization, CCWD’s bank will deduct funds from a customer’s checking account directly to pay their CCWD water bill. Bills will be paid on time and automatically. Customers will receive a water service statement which includes the amount due and the date the debit will take place. If customers have questions about charges on the bill, they will have 10 days to call us at 925-688-8000 to review the charges.

2. What are the benefits of EasyPay?: The main benefit is no check writing, so no postage. The only thing customers need to do is remember to review their water service statement to make sure the charges on the bill are correct.

3. How is EasyPay beneficial to Contra Costa Water District?: The main benefit is that CCWD does not need to process your payment. The accounting is computed directly from bank to bank, so no paper is involved, saving both CCWD and its customers time and money. The savings to CCWD helps to keep your water rates lower.

4. Is EasyPay available for untreated water customers?: No. EasyPay is currently only available for treated water customers.

5. How do I cancel EasyPay or hold a payment?: Email EasyPay@ccwater.com with your account number and request to cancel or hold payment within 10 days of your statement date.