I am on a fixed income and cannot afford to pay more for water service. What can I do?

The District understands that rate increases can create a financial hardship for customers on a fixed income and we offer a Lifeline Water Rate Program for low-income customers who are over the age of 62 or who are receiving permanent disability insurance benefits from the Social Security Administration. The lifeline program reduces the daily fixed service charge by 50% to qualifying customers and includes some income restrictions. To learn more about the District’s Lifeline Program, please visit CCWD Lifeline Water Rate Program.

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1. I am on a fixed income and cannot afford to pay more for water service. What can I do?
2. How can I lower my bi-monthly water bill?
3. What is the plan for the Drought Surcharge and why are we penalizing customers for conserving?