You should first pick up the District’s walk-in service application, which contains forms and information for water service. These service application packets also describe what is required to initiate a water service project. You can pick up a walk-in service application at the District’s office at 2411 Bisso Lane in Concord, California, during normal business hours. You can have it mailed to you by calling the Engineering Senior Clerk at 925-688-8167.
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The District Title 5 Regulations (Section 5.32.020A) state that a water meter is required for each premises to which the District provides service. The District’s Board of Directors have determined that a premises is a parcel of real property or any improvements thereon which the District solely and conclusively determines is a separate unit for receiving, using, and paying for water service. In general, a duplex, town home, and detached in-law / secondary unit require individual water meters. This requirement best protects the District’s water system and public health.
The District’s Engineering Services Coordinator (ESC) is available and eager to meet with water service applicants to evaluate and determine water service needs. This is the best way to determine water service needs. Please call the ESC at 925-688-8014 to schedule an appointment during normal business hours.
Yes, call the Engineering Services Coordinator at 925-688-8014 as soon as you know a change in the location or size of your service. The sooner this information is known, the less impact on completion of final service designs.
If you have any questions, your main contact person is the Engineering Services Coordinator. You may give them a call at 925-688-8014.
The Engineering Service Coordinator is the main contact for your entire project. They will provide you with your contact person in the District who will coordinate actual installation. If you have any questions, please call them at 925-688-8014.
Walk-in services have a fixed cost for installation and require one payment with your application to initiate, design, and install the project. Call the Engineering Services Coordinator at 925-688-8014 if you have any questions.
Yes, the Engineering Services Coordinator can arrange to increase or decrease the size of your existing meter. In most cases, this is a relatively simple process. Again, the sooner this information is known, the less impact on completion of final service designs. If you have any further questions, please feel free to call the Engineering Services Coordinator at 925-688-8014.