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1. I am on a fixed income and cannot afford to pay more for water service. What can I do?
2. How can I lower my bi-monthly water bill?

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1. What is the District’s policy relative to Accessory Dwelling Units?
2. Do I need a separate meter for my ADU?
3. What is the next step to provide water service to the ADU?
4. What is a walk-in service?
5. Can the District size a meter?
6. How long will it take for the design and installation of my walk-in service?
7. Can I change the location of my new service, and whom should I call?
8. Who should I call to find out the status of my project?
9. Once the design of my project is complete, whom should I contact for installation?
10. What do I need to do to get the water turned on once the facilities are installed?
11. When do I pay the District to design my new water service?
12. What are FRCs, and why do I need to pay them?
13. Do I receive a credit for an existing meter if I replace it with a larger meter?
14. What is a PRV and when does the District recommend their installation?
15. What is a RPBPD and when are they required?
16. Can I upgrade or downgrade my existing meter, and whom should I call?

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1. Why do I suddenly need a backflow preventer after years of not having one?
2. I just leased this building, I am now required to install backflow prevention, why wasn't this required by the previous tenant and who should pay for this?
3. Will the installation of the backflow preventer affect the pressure and or flow of my water service?
4. Why is one backflow preventer above grade, and the other is below grade in a box?

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1. Cloudy, Foamy or Milky Water
2. Brown, Red, Orange or Yellow Water
3. Blue Color
4. Green Color
5. Flushing Discolored Water When Caused by Disruption in Our Main

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1. I am not sure what I really need for my project: can I call the District and set up a meeting?
2. What is the difference between a walk-in service, a service agreement and a water main extension agreement?
3. When is payment required for Service Agreements or Water Main Extension?
4. Will the District contact me during the design of my Service Agreement of Water Main Extension?
5. Once the design of my project is complete, whom should I contact for installation?
6. Can the District suggest a meter size or fire service size?

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1. When do I pay the District to design my new water service?
2. What are FRCs, and why do I need to pay them?
3. Do I receive a credit for an existing meter if I replace it with a larger meter?
4. Are there any other credits available?

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1. I'm not sure what I really need for my project; can I call the District and set up a meeting to discuss?
2. What do I need to provide the District to get water service?
3. What is the difference between a walk-in service, a service agreement, and a water main extension agreement?
4. Can the District suggest a meter size or fire service size?
5. Do I need a meter for each building?
6. How long will it take for the design and installation of my new WI, SA, or WME?
7. Can I change the location of my new service, and whom should I call?
8. Will the District contact me during the design of my SA of WME?
9. Who should I call to find out the status of my water service project (WI, SA or WHE)?
10. Once the design of my project is complete, whom should I contact for installation?
11. What do I need to do to get the water turned on once the facilities are installed?

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1. How does EasyPay work?
2. What are the benefits of EasyPay?
3. How is EasyPay beneficial to Contra Costa Water District?
4. Is EasyPay available for untreated water customers?
5. How do I cancel EasyPay or hold a payment?

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1. How much is the rebate?
2. Am I required to pay a tax on my rebate?
3. Who is eligible to participate?
4. What lawn areas are eligible for the program?
5. What plants can I use in my water-efficient landscape?
6. I already replaced my lawn with water-efficient plants. Can I get a rebate?
7. I have already started my project. Can I get a rebate?
8. Can I receive a rebate for replacing my lawn completely with artificial turf?
9. Can I receive a rebate for installing a concrete patio, a walkway or an extension to my driveway?
10. Can I have a flagstone pathway as part of my project?
11. Can I receive a rebate if I already let my lawn die due to drought?
12. Can I receive a rebate for replacing my high water use lawn with low water use lawn?
13. Can I receive a rebate for replacing high water use plants other than lawn?
14. What is mulch and why is it required?
15. What is the 50% plant cover requirement?
16. Why is there a 50% plant cover requirement?
17. Can I keep my existing lawn sprinklers to water my new garden?
18. What type of irrigation system do I need to use?
19. What if I only convert part of my lawn?
20. Can I apply for the rebate more than once?
21. Do I need to change my irrigation controller to be eligible?

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1. What are the project objectives and benefits?
2. Where is the Los Vaqueros Watershed located?
3. When was the dam originally built, and when was it expanded?
4. Who owns Los Vaqueros?
5. What environmental documentation is currently available online?
6. Who are the local agency partners?
7. What are the near-term milestones?

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1. What is the general layout of the watershed?
2. Is swimming allowed in the reservoir?
3. Can I bring my dog?
4. Are there any parking fees?
5. How much does it cost to fish?
6. Will I be able to launch my boat in the reservoir?
7. Can I get hot food and snacks at Los Vaqueros?
8. What are the hours for the Los Vaqueros Interpretive Center?
9. What is the weather like?
10. How can I get more information?

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1. What is a Walk-in Service?
2. What is the Facility Reserve Charge (FRC)?
3. When are fees paid?

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1. Black Particles
2. Brown or Orange Particles
3. White Particles
4. Crystals or White Residue

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1. WHAT is a Community of Interest?
2. WHY do they matter?
3. WHO needs to participate?
4. WHEN should I respond?
5. WHERE can I get more information?

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1. Taste
2. Odor
3. Earthy, Musty, Moldy, Grassy Odor
4. Gasoline, Turpentine, or Organic Solvent Odor

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1. What is a PRV and when does the District recommend their installation?
2. What is a RPBPD and when are they required?
3. Can I upgrade or downgrade my existing meter, and whom should I call?
4. How do raw water customers obtain treated water service?