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1. I am on a fixed income and cannot afford to pay more for water service. What can I do?

The District understands that rate increases can create a financial hardship for customers on a fixed income and we offer a Lifeline Water Rate Program for low-income customers who are over the age of 62 or who are receiving permanent disability insurance benefits from the Social Security Administration. The lifeline program reduces the daily fixed service charge by 50% to qualifying customers and includes some income restrictions. To learn more about the District’s Lifeline Program, please visit CCWD Lifeline Water Rate Program.

2. How can I lower my bi-monthly water bill?

Using water efficiently can help reduce your water bill while sustaining our water supply for future generations. The District offers water efficiency resources, rebates and coupons to help customers reach their conservation goals. Call 925-688-8000 for more information on the District’s conservation programs.

3. What is the plan for the Drought Surcharge and why are we penalizing customers for conserving?

The temporary drought surcharge of 15% is needed to recover the necessary revenue to fund ongoing costs to operate and maintain the water system in times of reduced water usage. The drought surcharge is not intended to penalize customers conserving. Customers who reduce their water usage by the requested 15% will not see an increase in their overall water bill. As an incentive, treated water customers who use less than 200 gallons a day are considered most efficient and receive a credit to fully offset the drought surcharge. The drought surcharge is temporary and will be eliminated when the impacts of the drought are over. As a public agency, the District does not earn a profit, but rather collects revenues sufficient to cover the costs of providing water service. View Drought FAQs.